RESUME

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Versatile Design Executive skilled in creating solutions that align business objectives, user needs, and technical feasibility. Strong advocate for user-first design, collaboration, and consensus-building. I bring a multifaceted perspective from experience across enterprises, startups, agencies, and client-side projects.

Head of Design and UX  | UN Environment Programme-UNEP

January 2022 – Present

New York, NY, Geneva and Nairobi

  • Led global design strategy, implementing human-centered design principles to drive awareness of climate change, sustainability, and pollution challenges.
  • Drove a 30% reduction in design asset production time by automating workflows and streamlining operations.
  • Championed accessibility initiatives, influencing enterprise-wide digital transformation.
  • Established UX governance across cross-functional teams, aligning design with policy goals.

Global Head of Design and UX  |  SAP S/4HANA Incubation Unit

January 2020 – January 2022

Newport Beach, CA

  • Built and led SAP’s first global UX research lab-EUREKA, assembling a multinational team of designers, researchers, and data analysts.
  • Spearheaded enterprise software innovation, developing high-quality cloud applications for B2B clients.
  • Optimized UX strategy, improving product usability and increasing customer adoption rates.
  • Implemented data-driven design decisions, leading to a measurable increase in product efficiency.

UX Manager, Internal Tools  |  Zillow Group

April 2018 – February 2020

Irvine, CA

  • A member of the leadership team for Zillow. Directed user experience Strategy for high-impact internal tools, supporting millions of users.
  • Led UX strategy for Salesforce integration and internal HR platforms, enhancing operational efficiency.
  • Championed cross-functional collaboration between engineering, product, and leadership teams.

PAST JOBS

  • UX Lead, IBM | San Jose, CA | Oct 2017- April 2018
  • Lead UX Designer, MXM Agency | Los Angeles, CA | March 2017- Oct 2017
  • Lead Designer, Loot Crate | Los Angeles, CA | November 2015- March 2017
  • Sr. UX Designer, Edmunds.com | Santa Monica, CA April 2015- November 2015
  • Senior Designer, BQE Software | Torrance, CA | 2012- March 2015
  • Art Director, Glimmer Body Art | Los Angeles, CA | September 2007 – 2012

AFFILIATIONS AND ADDITIONAL ROLES

Educator, mentor, and community leader passionate about user-centered design and innovation.

  • Plug it South Los Angeles Tech Incubator, Mentor and Advisor
  • Blacks in Tech Los Angeles
  • The User Experience Professionals Association (UXPA) International -LA
  • Founder, WTF LLC: Leveraged AI to enhance user behavior insights for B2B and SaaS companies
  • UX Consultant, UNICEF: Redesigned the Children and AIDS website, managing campaign assets.
  • Co-Founder, Userbrite LLC: Facilitated design sprints for clients like Toyota, Coca-Cola, and Subaru

AFFILIATIONS AND ADDITIONAL ROLES

  • Plug it South Los Angeles Tech Incubator, Mentor and Advisor
  • Blacks in Tech Los Angeles
  • The User Experience Professionals Association (UXPA) International -LA
  • Founder, WTF LLC: Leveraged AI to enhance user behavior insights for B2B and SaaS companies
  • UX Consultant, UNICEF: Redesigned the Children and AIDS website, managing campaign assets.
  • Co-Founder, Userbrite LLC: Facilitated design sprints for clients like Toyota, Coca-Cola, and Subaru

SKILLS

Project Management

  • Resource Allocation & Budget Management
  • Quality Control & Risk Management
  • Design Operations & Workflow Optimization
  • Cross-Functional Team Coordination
  • Agile Methodology
  • Process Implementation
  • Scalable Design Solutions for SaaS & Enterprise

Communication & Collaboration

  • Mentorship, Coaching & Team Leadership
  • Cross-Functional Team Leadership
  • Feedback Integration
  • Conflict Resolution
  • Stakeholder Communication
  • UX evangelization and Speaking
  • Advanced Leadership & People Management
  • Leadership in Remote Teams

Strategic & Creative Oversight

  • Strong UX Design Vision Strategy Development
  • Talent Relations, Retention & Management
  • Creative Direction Oversight
  • User-Centered Design Leadership
  • Diversity & Inclusion in Design
  • UX Governance & Standardization
  • Data-Driven Design Decisions
  • User Research & Usability Testing
  • Scalable Design Solutions for SaaS & Enterprise

EDUCATION

  • Kent State University: MS, Information Architecture & Knowledge Management (UXD, Minor: Knowledge Management
  • Stanford University online: Certificate, Human-Computer Interaction (HCI)
  • General Assembly – Los Angeles: Design Thinking and User Experience(UX) Diploma
  • Kenyatta University: Bachelor of Fine Arts, Minor: Graphic Design

CERTIFICATIONS

  • Enterprise Design Thinking Practitioner – IBM
  • IBM Data Science Practitioner Certificate
  • Innovator & Problem solver– ClearFit
  • Enterprise Design Thinking Coach – IBM

RECOMMENDATIONS

“I hired Reagan as a Senior member of my UX team at Loot Crate. He was able to hit the ground running and deliver innovative solutions. He helped me shape the direction of the department as a mentor to junior designers. Reagan truly understands how to use research to design for the user’s needs. He is an asset to any team & a leader in UX.”

Coburn Hawk- Director @ NBC Universal Media

“Reagan is by far one of the best lead designers I’ve worked with. He is a mentor and excellent collaborator. His designs are well thought out and executed with sheer quality and high-level creativity. A pleasure to work with.”

Khalel Dumaz- Product @ Meta